- Talent Acquisition
- Hướng dẫn cơ bản về tuyển dụng trong nước
1. Mapping candidate personas
Inbound marketing begins with defining an ideal Customer Persona
This is essential – an understanding of your target audience lets you work out what content they will find most valuable.
Selling marketing software? Write material that would appeal to top marketers… Simple right?
Next, you need to think about where to find them. Are they lurking in LinkedIn groups or frolicking on Facebook? This is where you share all your awesome content and participate in conversations.
Ok, back to hiring! Think about your ideal candidate. The process is pretty similar – We need to create a candidate persona:
1. Define your company culture. What traits help people succeed in your team?
2. Create an ideal ‘candidate persona’
3. Create awesome content that persona will relate to
4. Find the best forum to connect with that persona
5. Get sharing. Start talking to people that suit your company’s needs and provide them with great content that they find valuable
Here’s an example of what this persona could look like:
Ultimately content can bring these people to your site and introduce them to your brand – the first step to getting them to apply.
2. Making a connection
It’s easy to hire with a short-term mindset. We often reduce it to a simple transaction:
Send out a job advert, screen applicants, make a decision.
Hmm… Sounds a lot like the way companies used to compete for the attention of potential customers.
Traditional marketing relies on ‘interrupting’ your flow of activity to grab your attention. Think website pop-ups and banner ads.
Put simply, these tactics don’t work too well anymore. Consumers have a serious case of ‘banner blindness’ – They’re blind to the website advertising banners that companies spend tens of thousands on every year. They’re so used to seeing them in the background that they’ve grown immune!
Most marketers have changed tack now and they’re reaping the rewards of an inbound strategy – this has a number of key differences (as our pretty picture makes clear).
Taking this (more indirect) approach to marketing has helped companies avoid frustrating potential customers with banners and promotions.
It requires a different focus – you’re trying to build relationships not make a quick buck.
How does this translate to recruiting?
Create relationships not ads
Like customer acquisition, recruiting is about relationships.
In modern talent acquisition, candidates care about where they’re applying – they’re interested in a relationship with your brand.
Here are 2 reasons why inbound recruiting is a great framework to start this brand relationship.
i) It’s non invasive
Ads are deliberately designed to get in the way, and people don’t really like that (no wonder ‘AdBlock’ is one of the most installed extensions around).
Content gives people a choice. They can choose what they want to look at – no wonder it’s responsible for over 90% of the clicks on the internet.
In an age where anyone viewing your content could be a candidate, this approach ensures your brand makes a positive impact.
ii) It’s inexpensive
Advertising is budget-dependent. It’s easy for the biggest companies to dominate the market.
Content levels the playing field. If you take the time to produce something fantastic that resonates with your target audience then you have a chance of taking on the big boys!
Here’s a nice little chart from Hubspot that shows you exactly how cost-effective this system is:
Case Study: Hootsuite
Hootsuite (social media management software) have killer content.
They’ve created dedicated an entire blog (and Twitter account) to providing unique insights into company life. Interested onlookers get to see behind the kimono, and are introduced to the talented individuals driving the company forward.
They also connect with prospects via Twitter, holding weekly #HootChats to share learnings and advice about a range of topics.
It’s a fantastic example of a company getting content right and writing about things that their ‘target candidate’ finds helpful.
You may not have the resources to tackle this on the same scale as Hootsuite, but what you should focus on is their style. What kind of content do they produce? How do they share it? How do they connect with potential candidates?
3. Creating and converting more hiring leads
Marketers are always testing and tweaking, looking for the clever tricks that will increase conversion and win new business. Whether it’s landing pages, copy, or images, there’s always something that can be improved!
It’s always surprised me that this mentality doesn’t extend to recruitment.
We forget that careers pages are still landing pages – their whole point is to convert top talent! Want to know what else we’ve forgotten? The typical bounce rate from your careers page. It’s as high as 98%!
Moz head honcho Rand Fishkin argues that it’s crazy that we’re not addressing this properly. Fortunately, we have a way you can get started…
Stay in touch
Candidates leave your careers page because they’re not ready to apply. Pure and simple.
As we’ll explain later, it takes time to turn someone from a visitor into an applicant. Applying for a job is a pretty big personal investment.
To counter this, companies need to make it easier for candidates to become leads. Here are few great examples:
i) Start a community
Lockheed Martin is the gold standard here. The reason for their success? Specialization.
They’ve focused on one persona. Veterans.
Their ‘military’ community provides veterans with enormous value and helps them reintegrate themselves into civilian life.
What does Lockheed get out of this? Well, they get to tap into a huge pool of talent that is grateful for the positive impact that the company has had on their life.
You may not have Lockheed’s resources, but the key thing to learn here is the focus. Communities based around a specific skillset or persona will have a better chance of success than ‘generalized’ ones.
This could involve hosting an event yourself, or just sponsoring one. For example, Spotify recently sponsored the Grace Hopper Celebration of Women in Tech.
What does it offer a company like Spotify? Access to a pool of highly talented engineers (again note the singular focus), and the chance to make a positive statement in the ongoing ‘Women in Tech’ debate.
You don’t need to do anything on this scale to have success with events. Try sponsoring a local Meetup to gauge value. Select your Meetup based on the position you’re finding hardest to fill.
Here’s a great resource to find Meetups near you.
_The beauty of both of these examples? _
They’re focused on generating high-quality hiring leads by incentivizing candidates to start a relationship with their brand. The next step is nurturing these leads…
4. Focusing on the funnel
The sales and marketing process is becoming more and more defined. We all know the importance of topping up our sales funnel, of having a constant stream of leads that we gradually convert into paying customers.
Hubspot breaks this process down into 4 distinct stages (diagram below), with tips to help you convert every stranger into a delighted customer.
It’s by no means an instantaneous process, the company’s sales reps will only contact a lead after they have shown significant interest and have been qualified by the marketing department.
The aim is not to rush things. Think about the last sales cold call you got – how receptive were you? Inbound sales let a company establish a relationship and a certain level of trust with a lead before asking if they want to buy.
In the same way, top talent nowadays wants you to put a little effort in. It’s not enough to use content to connect. You have to nurture and build relationships.
Why is this important?
i) Inbound takes time
Not every candidate is wandering around the internet in a ‘ready-to-apply state’ – the inbound model can change this, but it takes time to come to fruition.
Companies need to work on moving new hiring leads through the candidate lifecycle (image below) with different types of content.
It might be a blog post that initially brought a candidate to your site, but it could be an email or a carefully crafted job description (both forms of content) that gets someone to hit ‘apply’.
According to Forrester’s research, it can take as many as 8 brand touchpoints to influence a decision. Content is a long-term investment – you have to persevere with it to convince candidates to apply.
You might not end up hiring everyone you make an effort with, but this isn’t important – you’re building a hiring funnel. Maybe 6 months down the line a great salesperson will have read another one of your ebooks and changed his mind. Maybe a top engineer has been following your email updates and wants to get involved.
You never know when these relationships will start to pay off – invest the time in building them now to reap future rewards.
If you want to get the best value for your time investment and build a world-class pipeline, I’d recommend checking out a demo of Beamery, and seeing if it’s a fit!
ii) Get better quality applicants
Inbound may not have an immediate impact, but it can help you tackle one of the principal recruiting pain points – applicant quality.
We’ve all read about the perks that companies offer to lure in high flyers. This can be effective for, who don’t like free lunch and an open bar, but it’s not sustainable (and not available to everyone).
You also don’t really want someone who only wants to work at your company for the free coconut water, you need people who are inspired by your business vision.
Content is the way to achieve this. The longer a candidate spends in the ‘decision-making cycle’, the more time they spend engaging with your content, the higher the likelihood that they’ll be a standout applicant and make a great new hire!
Why does this happen?
The candidate has had time to self-qualify. They actually understand your company, the role, and what you’re looking for!
In other words, inbound recruiting helps you attract better quality talent and, at a time when recruiters admit that they wouldn’t re-hire 39% of their recent hires, this makes a huge difference!
5. Capitalise on what’s working
How do we know what to prioritize if we don’t test what approaches work the best?
Answer: We don’t.
This is why some form of analytics is a final piece of the puzzle for every inbound recruiting strategy.
This doesn’t need to get too complicated, you can use Google Analytics (free) to track how people are finding your content.
Quản lý Data ứng viên tiềm năng ứng dụng công nghệ AI và Xây dựng Thương hiệu tuyển dụng hiệu quả.